Last updated: March 2025

Welcome to We Are Earthling! These Terms & Conditions of Sale outline the rules for using our website, so please take a moment to read them. By accessing our website, you agree to follow these terms. If you don’t agree, you shouldn’t use our site.

Who We Are

We Are Earthling Limited, trading as Earthling (company number 15465765), is a company registered in England and Wales. If you need to contact us, email us at hello@weareearthling.co.

Using Our Website

Our website is here to provide you with information about our products and services. You agree to use it responsibly and legally. Specifically, you must not:

• Use our website for anything illegal or harmful.
• Try to hack, damage, or interfere with the site.
• Copy or reuse content without permission.

Placing Orders

When you place an order with us, you’re agreeing to buy a product under these terms:

• You must provide accurate details when placing an order.
• All orders are subject to availability and confirmation.
• Prices include VAT (where applicable) but not delivery costs, which will be added at checkout.
• We reserve the right to cancel orders if we suspect fraud or a pricing error.

Payments

We accept various payment methods, all processed securely. We don’t store your card details. If a payment fails, we won’t be able to process your order.

Deliveries & Returns

• We aim to deliver your order within the estimated time, but delays can happen.
• If your item is lost or damaged, contact us and we’ll do our best to help.
• Our returns policy allows you to return eligible items within a set period. Check our website for details.

Your Account

If you create an account with us:

• Keep your login details safe.
• You’re responsible for all activity on your account.
• Contact us if you suspect any unauthorised use.

Intellectual Property

All content on our site, including images, logos, and text, belongs to We Are Earthling Limited. You can’t copy or use it without permission.

Limitation of Liability

We do our best to keep our website accurate and secure, but we can’t guarantee it will always be error-free. We Are Earthling Limited won’t be responsible for any damages caused by using our website, except where the law says otherwise.

Changes to These Terms

We may update these terms from time to time. If we make major changes, we’ll let you know.

E-commerce Terms

Pricing & Payments

• All prices are listed in GBP (£) and include VAT where applicable.
• We accept major credit/debit cards, PayPal, and other secure payment methods.
• Payment is taken at the time of order confirmation.
• If we spot a pricing error, we’ll contact you before processing your order.

Shipping & Delivery

• We aim to dispatch orders within 5 days and will keep you updated.
• Delivery times are estimated and may vary due to external factors.
• If your order doesn’t arrive or is damaged, contact us at hello@weareearthling.co.

Returns & Refunds

• You have 14 days from receiving your order to request a return.
• Items (including textiles) must be unused and in original condition, in original packaging.
• Refunds will be processed within 14 days of receiving the returned item.
• Return postage costs may apply unless the item is faulty.

Cancellations

• You can cancel your order within 24 hours of purchase if it hasn’t shipped yet.
• If your order has already been dispatched, you can return it under our returns policy.

Faulty or Incorrect Items

• If you receive a faulty or incorrect item, let us know within 7 days.
• We’ll either replace the item or issue a full refund, including return postage.

Contact Us

For any issues or questions, email us at hello@weareearthling.co.

Questions?

If you have any questions about these terms, contact us at hello@weareearthling.co.